Refund policy

This document explains how to cancel a COScafe subscription and when a refund is possible. It forms an integral part of the Public offer agreement.

1. How to cancel a subscription

1.1. You can cancel at any time yourself: sign in to your account and press "Cancel subscription". No confirmation is needed, and there is no need to call or write to us.

1.2. Once cancelled, automatic charges stop and access to paid features remains until the end of the period you already paid for.

1.3. If the button is unavailable or an error occurs, write to us at coscafe@careerhubpro.info and we will cancel the subscription manually.

2. Refund conditions

2.1. The service is digital and is delivered immediately upon payment, so as a general rule the paid period is non-refundable — the User gets access to the full feature set right away.

2.2. We do issue refunds in the following cases:

• The service was down through our fault. If a technical problem on our side prevented you from using the features you paid for, we refund in full or in proportion to the downtime (your choice).
• An incorrect or duplicate charge. If you were charged twice, or after cancelling your subscription, we refund the incorrect charge in full.
• A renewal you did not use. If auto-renewal went through, you contacted us within 7 days, and you generated no resumes in that period, we refund in full.

2.3. No refund is due where the User used paid features during the paid period (generated resumes) and the request is based on a subjective view of the result. Before paying we recommend using the free resume assessment to judge the quality of the service.

3. How to request a refund

3.1. Send an email to coscafe@careerhubpro.info or a message on Telegram stating:

• the email your account is registered to;
• the date and amount of the charge;
• the reason for the request.

3.2. We review requests within 3 business days and reply with our decision.

4. Refund timing and method

4.1. Where a refund is approved, the money is returned to the same card it was charged from — no other method is possible.

4.2. We initiate the refund within 3 business days of approval. How long it then takes to arrive depends on the issuing bank and is typically 3 to 30 calendar days — that part is outside our control.

4.3. Payment-system fees on refunds are paid by the Provider.

5. Contacts

Фізична особа-підприємець Олексюк Ольга Володимирівна
Email: coscafe@careerhubpro.info
Phone: +38 095 099 013